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SHIPPING & RETURNS

Shipping policy

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know.
For pre-order items, please allow up to 8 weeks for delivery.

 

All our deliveries are arranged via UK Royal Mail. A shipment confirmation email will be sent to you after
the order has been shipped.

 

Free UK Standard Delivery across United Kingdom.

International shipping is a standard cost of £8.

General delivery information

*Delivery times are for in stock products only.

*Please be aware that UK public holidays will affect your expected delivery date.

*Please note we are unable to deliver on Bank Holidays.

*Due to certain regulations we cannot ship any jewellery products into Russian Federation.

*For outside the EU the customer is responsible for all customs charges. Please note not all   European countries are part of the EU.

*For all international orders, please write the full address in English at the checkout.

Return & exchange policy

For hygiene reasons, we are not able to offer you any returns or refunds.

We sincerely apologise if you have experienced any fault with your GEMMA LONDON jewellery. 

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